Insurance Agency Management Systems

The Agency Management System Is A Complex System

The agency management system is far from being some simple database program.  Instead, the agency management system is a complex, multi-facet system that handles many different tasks required in an agency and captures a lot of different information.  It's also been said that the management system is multiple programs all tied together into one program.

Regardless to how you describe an agency management system, it's a very advanced piece of software!

It’s not only designed to keep track of information like clients and their policies, in today's time it's also suppose to help you process your work like submitting new applications or endorsing policies.  The fact that its also suppose to help in the processing of your work takes the management system to a whole new level of software.

Keep in mind the evolution of the management system.  Prior to the 1980's it was predominately an accounting system to keep track of billings to the insured since most policies were Agency Billed, not Direct Billed from the carrier which is now dominate today.  Then in the early 80's we saw our first major overhaul of the management system when client and policy management was added to it.  

That was an exciting time because this new approach to agency automation opened up so many more doors for agencies and gave agencies the ability to work more closely with their clients.  Over the years we watched more and more features being added to an agency management system to help you do your job.  Things like imaging and T-History to do T-Filing. 

Today we talk in terms of "going paperless", SEMCI, Real Time and other terms/phrases to symbolize creating a more efficient, productive and therefore, a more automated agency. 

As a consultant I would work with the agency on how to process their work with the system they were on.  Agencies committed to increasing their productivity found this to be the key ... learning proper workflows to process a task.  The problem is, the systems on the market were not designed to be process driven which made teaching CSR's how to process a task a difficult job.  I'm sure you can relate with this. 

It's been a constant battle of teaching staff proper workflows and making sure everyone's doing it the same way to protect the agency from E&O exposures.  This is why the "workflow manual" and "workflow courses" has been just as important as the management system itself!  That's because it's how the system allows you to process your work that establishes how efficient and productive your agency will be.  And considering productivity is a huge factor in your profitability, creating a productive agency is very important when striving to create a profitable agency.

What we haven't seen yet in the evolution of the management system is a system built from the ground floor up with workflows and tools to help you process your work as an integral part of the system.  That is until now with the creation of the Desktop CSR and the TIME System. 

The most common reasons an agency would purchase an agency management system is ...

• Better client management
• To more effectively stay on top of your clients policy
• To know the policy information of your clients
• To interface with your carriers
• To handle basic client service functions
• For marketing
• To make sure tasks get done
• To handle the agency accounting

There are a lot of uses for the multi-facet agency management system which makes the process of purchasing one a very individual process because each agency owner has their own ideas of what they want to accomplish with the system in their agency.  What we've shared here is just some core general uses.

Having Your Insurance Management System Hosted On the Internet Or Installed On Your Network ...

This has become a very controversial topic.  However, being focused on your needs and developing systems that will easily run in both environments, we don't care which way you want to run your agency management system.  What we do care about is that you're making the choice based upon facts and what's in your agency's best interest.

To help you determine which is best for your individual agency there's a really good website available that addresses this very topic.  If you're wondering which makes the most since for you agency or you're being pushed by a vendor toward one, you definitely want to hear what they have to say!!   You'll find the link on our special links page ... Click here to jump to the page for the link.

In addition, our well trained Account Managers can help you determine which is best for your agency.  And because we really don't care which you choose we will be unbiased in our discussions with you on this topic.

The Real Time Push

We fully support Real Time.  Remember, our #1 priority is helping you to massively increase the productivity in your agency!  This is another strategy to help accomplish that.  More information will be coming of exactly how we support Real Time.

The Real Time concept is, in my opinion, the new solution to SEMCI (single entry multi company interface), but at a much deeper level with far more promise and more advantages than what I've seen in the past years or with SEMCI, but that's because I know what we're going to be offering to achieve this. 

For more information or the link to a special website that addresses the Real Time topic, click here.

Check Out The Agency Management System We're Bringing To The Industry