(Answered by President Bradley Chesnut)
I can't speak for the other vendors so this is only my opinion after working in this industry and with so many vendors over the past 25 years.
Let me start by sharing with you that I have made a lot of suggestions to quite a few other vendors over the years on how they could increase the productivity of their system for their users. What I heard the majority of times was, "We can't do that because our table structures won't support it." And if it wasn't for this reason it was because the owner of the company didn't see the benefit of my suggestion, which just blew me away! I'm guessing that after they see the CP Manager they'll seriously regret not taking my suggestions more serious.
In my opinion, too many of the vendor Presidents/CEO's believe they have all of the answers of what needs to be done with the system and are out of touch with the users of their system. I remember working with a vendor with less than 400 clients and no matter what I suggested to him, he had his own ideas of what should be done. It became very clear to me why this vendor didn't have very many clients.
Along with this, vendors are missing the boat in a big way by not taking the feedback from their support staff and trainers (people who work very closely with the clients daily) more seriously. From my experiences, there are also much more effective ways of getting users involved in the product development and giving them a louder voice on the direction of the product since they're using the system on a daily basis.
But the most important thing a vendor could do is talk to an insurance automation consultant because nobody in this industry has more knowledge and experience on agency automation and on increasing an agencies productivity than the insurance automation consultant who has an expertise in workflows & productivity strategies.
Bluntly, I truly believe if the other vendors had talked to us consultants I have no doubt the agency management system would've evolved to being workflow driven years ago. To create a workflow driven system today will require a complete re-write of their systems because existing system just don't have the table structures to support it so any efforts to put this in place would only create a band-aid approach and not a true, fully integrated workflow solution like the CP Manager offers.
Again, this is just my opinion on this topic.
I can also tell you from our own experience that anyone can create a feature driven system in a short period of time, but to create a highly productive system that's single-entry and is workflow driven takes a lot longer! When we started this project we never expected it to take this long and cost this much money, but, finally, here we are with Pre-Launch right around the corner.
Now, having shared all of this, the reason it's taken so long to get CP Manager released is because we're not willing to cut corners, we've had to switch programming teams a few times needing a more advanced team for the more advanced features and we're simply very meticulous in what we're creating.
When it's all said and done and you've placed CP Manager in your agency you'll be very appreciative of how meticulous we've been!